Frequently asked questions.

We deliver to mainland Spain. We do not ship to the Balearic Islands, Canary Islands, Ceuta or Melilla.

For mainland Spain: standard by 14:00, €9; early before 10:00, €18; afternoon 16:00–19:00, €18. Prices are per order, in addition to the bouquet and extras.

Yes. Choose your delivery date in the cart; the calendar shows the available dates. Then select your delivery option at checkout.

Check the cart calendar before paying. If tomorrow is available, you can select it; otherwise, choose another date. Our delivery information page has the full conditions.

It depends on the option you select at checkout: standard by 14:00, early before 10:00 or afternoon 16:00–19:00. All times are mainland Spain time.

We make at least two delivery attempts on weekdays. The carrier calls the recipient if they are not home, so please include a reachable phone number. If a problem remains, contact us with your order number.

Kraft wrapping, an Aquapack to keep the flowers hydrated during transit, your message in a black envelope, two flower-food sachets and a protective Persa box. Vases and other extras depend on the options you select on the product page.

Write your message in the dedication field on the product page before adding it to your cart. The card and black envelope are included.

Yes, when the product offers that option. Select from the available extras and check the price before adding the bouquet to your cart.

Checkout shows the payment methods available for your order and device. Choose your preferred method before confirming the purchase.

Yes. Email info@persaflores.com with your order number and billing details.

Contact us as soon as possible with your order number and the change you need. We will check whether the order can still be updated before it leaves our workshop.

Contact us with your order number and, for damaged or incorrect flowers, photos of the bouquet and packaging. We work to resolve the issue. If a failure on our side cannot be resolved, we offer store credit; a full refund may be appropriate in some cases. We review each case individually. This does not affect your statutory rights.

Remove the transit packaging and Aquapack. Place the flowers in a clean vase with water, follow the instructions on the flower-food sachet and keep them away from direct sunlight and heat. Our care guide explains all the steps.