Frequently asked questions.
Your order, delivery and caring for your bouquet.
Delivery and dates
Where do you deliver?
We deliver to mainland Spain. We do not ship to the Balearic Islands, Canary Islands, Ceuta or Melilla.
How much does delivery cost?
Standard delivery is €9 per order, added to the bouquet price. You will see the total before completing your purchase.
Can I choose the delivery date?
Yes. Choose an available date in the cart calendar. We currently deliver Tuesday to Friday. Saturday delivery is a winter service and is only available when offered in the calendar.
Can the flowers arrive tomorrow?
The order cutoff is 10:00 am, mainland Spain time. Next-day delivery depends on that date being available in the calendar. Check before paying; deliveries are not available every day.
What time will the bouquet arrive?
We do not promise an exact arrival time. If your delivery has specific requirements, contact us before ordering.
What if nobody is there to receive it?
Provide the recipient’s phone number and arrange for someone to be at the delivery address. If delivery cannot be completed, contact us with your order number so we can check the options with the courier.
Your order
What comes with each bouquet?
Kraft wrapping, an Aquapack to keep the flowers hydrated during transit, your message in a black envelope, two flower-food sachets and a protective Persa box. Vases and other extras depend on the options you select on the product page.
How do I add a gift message?
Write your message in the dedication field on the product page before adding it to your cart. The card and black envelope are included.
Can I add a vase or another extra?
Yes, when the product offers that option. Select from the available extras and check the price before adding the bouquet to your cart.
How can I pay?
Checkout shows the payment methods available for your order and device. Choose your preferred method before confirming the purchase.
Can I request an invoice?
Yes. Email info@persaflores.com with your order number and billing details.
After ordering
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. We will check whether the order can still be updated before it leaves our workshop.
What if the bouquet arrives damaged or something is wrong?
Send us your order number and photos of the bouquet and packaging. We will look into what happened and help you resolve it.
How do I care for the flowers when they arrive?
Remove the transit packaging and Aquapack. Place the flowers in a clean vase with water, follow the instructions on the flower-food sachet and keep them away from direct sunlight and heat. Our care guide explains all the steps.
Still have a question?
Tell us what you need. If you have already ordered, include your order number.