Customer care
How can we help?
Help in Spanish and English. English support until 9 pm Spain time; leave a chat message anytime.
About an order? Have your order number ready.
Flower shop opening hours
Monday–Friday · 10:00–14:00 and 16:30–20:30
Saturday · 9:30–14:00
Mainland Spain time. Phone support Monday–Friday.
Help in Spanish and English. English support until 9 pm Spain time; leave a chat message anytime.
Where we are
C/ Poeta José Antonio Sáez, 2 · 04800 Albox, Almería, Spain
Help with your order
Where is my order?
We will email your tracking details when your order leaves our flower shop. If you cannot find them, message us with your order number so we can check.
Can I change the date or address?
Contact us as soon as possible with your order number and the change you need. We will check whether it is still possible, depending on preparation and dispatch.
What if the flowers arrive damaged?
Contact us with your order number and, for damaged or incorrect flowers, photos of the bouquet and packaging. We work to resolve the issue. If a failure on our side cannot be resolved, we offer store credit; a full refund may be appropriate in some cases. We review each case individually. This does not affect your statutory rights.